Crisis Management Assumptions and Manager Resilience

Paulo Yazigi Sabbag ()
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Paulo Yazigi Sabbag: Fundação Getulio Vargas

Chapter Chapter 29 in Operations Management for Social Good, 2020, pp 303-312 from Springer

Abstract: Abstract Assumptions associated with the concept of a crisis and crisis management reveal the fact that managing crises is broader than managing risks. Emotions count. The resilience style of crisis managers provides inferences for redefining the phases of crisis management: prevention, de-escalation, intervention, and recovery.

Keywords: Crisis; Risk; Resilience; Scale (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-23816-2_29

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DOI: 10.1007/978-3-030-23816-2_29

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