Organizational Culture and Business Performance in Tourism and Hospitality Industry: The Case of a Luxury Tourist Resort

Georgia Robaki, Alkistis Papaioannou (), George Yfantidou, Anna Kourtesopoulou and Antonios Dalakis
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Georgia Robaki: Hellenic Open University
Alkistis Papaioannou: Hellenic Open University
George Yfantidou: Democritus University of Thrace
Anna Kourtesopoulou: Hellenic Open University
Antonios Dalakis: Democritus University of Thrace

A chapter in Cultural and Tourism Innovation in the Digital Era, 2020, pp 533-542 from Springer

Abstract: Abstract The primary objectives of this research were to determine: (a) whether the organizational culture (OC) is implemented in a luxury tourist resort, (b) the relationship between the OC factors and the business performance [managers’ satisfaction regarding certain Key Performance Indicators (KPIs)] of the luxury tourist resort. To examine the purpose of this quantitative study design, descriptive statistics and Spearman correlation were used. A sample of 166 full-time staff of the luxury tourist resort, were surveyed using 39 items in a questionnaire. The results suggested that the OC is implemented to a great extent by the luxury tourist resort while there was a strong and positive relationship between OC and business performance of the luxury tourist resort (managers satisfaction regarding certain KPIs). This study may help tourism managers to further understand OC.

Keywords: Organizational culture; Tourism and hospitality industry; Luxury tourist resort; Business performance (search for similar items in EconPapers)
JEL-codes: M12 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-36342-0_41

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DOI: 10.1007/978-3-030-36342-0_41

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