Process Redesign in the Public Sector: A Case Study in Greece

Dionysis Dragonas ()
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Dionysis Dragonas: Hellenic Open University

A chapter in Business Intelligence and Modelling, 2021, pp 141-147 from Springer

Abstract: Abstract One of the most important problems across public sector agencies in Greece is the design of their processes. Process design in building permit issuance will be analyzed in this paper, whereby the main contribution is the proposition of a new, fully revamped process, based on best-practice design principles. A comparison of the old and new processes further highlights the benefits and limitations of the proposed approach.

Keywords: Process design; Public sector; Bizagi; Transformation; Value creation (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-57065-1_14

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DOI: 10.1007/978-3-030-57065-1_14

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