Bad Counter Knowledge: Case Studies and Countermeasures

Ettore Bolisani () and Juan-Gabriel Cegarra-Navarro
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Ettore Bolisani: Università Degli Studi Di Padova
Juan-Gabriel Cegarra-Navarro: Universidad Politecnica de Cartagena

A chapter in Business Revolution in a Digital Era, 2021, pp 1-13 from Springer

Abstract: Abstract One of the contexts most prone to misuse counter-knowledge is the health sector, when someone who suffers from serious illness, tends to seek for miraculous cures. This paper illustrates three cases in the recent history of Italy regarding healthcare treatments. These cases show how the “public authorities” struggled to retain credibility due to diffusion and misuse of counter-knowledge (i.e. the manipulation and diffusion of bad elements of counter-knowledge). By using theories and concepts derived from the knowledge management (KM) field, the cases are analyzed to highlight the weakness of the “official” (and supposedly credible) sources of knowledge when they must face the upsurge of many producers of unverifiable elements of counter-knowledge, amplified by social media. Useful lessons for public institutions are derived about how they may overcome the misuse of counter-knowledge. The findings also complement KM studies by discussing a definition of bad counter-knowledge.

Keywords: Counter-knowledge; Healthcare sector; Italy (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-59972-0_1

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DOI: 10.1007/978-3-030-59972-0_1

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