Human Resource Empowerment and Employees’ Job Satisfaction in a Public Tourism Organization: The Case of Greek Ministry of Tourism

Alkistis Papaioannou (), George Baroutas, Ioulia Poulaki, Georgia Yfantidou and Alexia Noutsou
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Alkistis Papaioannou: University of Peloponnese
George Baroutas: Hellenic Open University
Ioulia Poulaki: University of Patras
Georgia Yfantidou: Democritus University of Thrace
Alexia Noutsou: Democritus University of Thrace

A chapter in Culture and Tourism in a Smart, Globalized, and Sustainable World, 2021, pp 403-416 from Springer

Abstract: Abstract This paper aims to examine: (a) the extent to which human resource empowerment is applied to the Greek Ministry of Tourism, (b) the extent to which the job satisfaction of employees was existed in this public tourism organization and (c) the relationship between human resource empowerment and employees’ job satisfaction. For the purpose of this study, two questionnaires were used: (a) the questionnaire of human resource empowerment (developed by Vogt, Empowerment in organizations: how to spark exceptional performance, University Associates Inc, USA, 1990 and modified and simplified by Kriemadis (2011) Proceedings the 19th international congress on physical education and sport, ICPES; Komotini and Papaioannou (2011) Proceedings of the 19th international congress on physical education and sport, ICPES, Komotini), and (b) the questionnaire of employees’ job satisfaction (developed by Warr et al J Occup Psychol 52:129–148, 1979). The sample was composed by 142 full-time employees of the Greek Ministry of Tourism. The participants were surveyed by using 48 items (variables) in a questionnaire. The results of the data analysis indicated that human resource empowerment is applied to a mediocre extent by the Greek Ministry of Tourism, while the overall employees’ job satisfaction was above average. Furthermore, significant and positive relationships among the key factors of human resource empowerment and employees’ job satisfaction were highlighted. This study is useful in extending the concept of human resource empowerment to the public tourism sector. Additionally, the outcomes may be useful in helping directors to further understand the human resource empowerment process in their respective tourism organizations.

Keywords: Human resource empowerment; Employees’ job satisfaction; Greek Ministry of Tourism; Public tourism organization (search for similar items in EconPapers)
JEL-codes: M1 M12 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-72469-6_27

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DOI: 10.1007/978-3-030-72469-6_27

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