Differences in Generational Cohort Satisfaction from a Public Hospital Medical Personnel: Insights from Generation Cohorts X, Y, and Z

Irene Kamenidou (), Spyridon Mamalis (), Aikaterini Stavrianea () and Ifigeneia Mylona ()
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Irene Kamenidou: International Hellenic University
Spyridon Mamalis: International Hellenic University
Aikaterini Stavrianea: National and Kapodistrian University of Athens
Ifigeneia Mylona: International Hellenic University

Chapter Chapter 28 in Advances in Quantitative Economic Research, 2022, pp 409-423 from Springer

Abstract: Abstract This research paper aims to investigate citizens’ satisfaction from a public hospital in Greece, based on eight satisfaction statements referring to the healthcare personnel (nurses, doctors, and medical personnel with a degree as a healthcare provider, such as assistant nurses). The sample consisted of 352 citizens of three generational cohorts (X, Y, Z). A questionnaire provided with the eight statements rated satisfaction on a 5-point satisfaction scale. Results reveal that in all cases, MS > 4.00. Thus, the three cohorts seem to be satisfied with the personnel, while in few cases, they tend to be very satisfied (MS > 4.51). Additionally, generational cohort differences do exist, with the younger cohort being the most dissatisfied. Guidelines for accomplishing future patient satisfaction from medical personnel and from public hospitals are provided.

Keywords: Patient satisfaction; Healthcare sector; Generational cohorts; Hospital; Medical personnel; Marketing communication; M10; M30; M31; M37; M39; I12; I18 (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-030-98179-2_28

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DOI: 10.1007/978-3-030-98179-2_28

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