Integration of Smart Glasses for Knowledge Transfer in Industrial Remote Maintenance: Learnings from Practice

Anuja Hariharan (), Monika Risling (), Artur Felic () and Tobias Ostertag ()
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Anuja Hariharan: CAS Software AG
Monika Risling: CAS Software AG
Artur Felic: CAS Software AG
Tobias Ostertag: CAS Software AG

A chapter in Extended Reality and Metaverse, 2023, pp 297-308 from Springer

Abstract: Abstract The use of remote augmented reality (AR) based guidance is seen as an opportunity to address the growing complexity of industrial tasks. In this paper, we look into the question of how remote AR support using smart glasses reduces the maintenance time of complex machinery, and factors that influence their acceptance for productive use. A design science approach was adopted to develop a prototype for a state-of-the-art smart glass for a German small and medium Enterprise (SME) with complex machinery. An evaluation was conducted with 2 industries (one with low and the other with high requirement of AR technology). First, we found that using a remote maintenance application, a time reduction of up to 46% was expected to be achieved. Second, despite its novelty, guidance via AR is accepted better when data privacy concerns are addressed, and when the enterprise has a higher requirement for AR maintenance.

Keywords: Human computer interaction; Remote maintenance; Augmented Reality glasses; Suitability of AR (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-25390-4_26

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DOI: 10.1007/978-3-031-25390-4_26

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