Developing and Enhancing Emotional Intelligence in the Tourism Sector: The Role of Transformative Learning

Sofia Kallou (), Aikaterini Kikilia (), Michail Kalogiannakis () and Nick Z. Zacharis ()
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Sofia Kallou: University of West Attica
Aikaterini Kikilia: University of West Attica
Michail Kalogiannakis: University of Crete
Nick Z. Zacharis: University of West

A chapter in Tourism, Travel, and Hospitality in a Smart and Sustainable World, 2023, pp 243-255 from Springer

Abstract: Abstract A growing body of research in recent years has supported the incremental value of Emotional Intelligence in the contemporary business field. In this context and taking into consideration that Emotional Intelligence can be improved through training, the aim of this research is to investigate whether Emotional Intelligence education and training focusing in the tourism sector, through digital learning environments and implementing Transformative Learning, has distinct outcomes compared to the traditional lecture method. In this context, the purpose of this paper is to investigate the development and enhancement of Emotional Intelligence and the role of Transformative Learning theory on learners’ outcomes focusing to the tourism sector. According to the findings, we can conclude that Transformative Learning is an effective and valuable teaching and learning adult theory for the tourism education and training, since it has a positive impact on Emotional Intelligence improvement and on the personal development of tourism employees and executives.

Keywords: Emotional intelligence training; Transformative learning; Tourism education; Digital learning environments; Online education; L8: Industry studies: Services; L83: Sports; Gambling; Restaurants; Recreation; Tourism; Z3 tourism economics; Z32: Tourism and development (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-29426-6_15

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DOI: 10.1007/978-3-031-29426-6_15

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