How Can We Measure the “Success of Change Management?” An Exploratory Factor Analysis in a Sample of Employees in the Greek Hotel Industry

Dimitrios Belias () and Nikolaos Trihas ()
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Dimitrios Belias: Hellenic Mediterranean University
Nikolaos Trihas: Hellenic Mediterranean University

A chapter in Tourism, Travel, and Hospitality in a Smart and Sustainable World, 2023, pp 21-37 from Springer

Abstract: Abstract Change management is an important process of hotel management, due to the continuous changes which occur on the environment of the hospitality sector which brings the need to access all dimensions of change management, including the perception that the hotel employees have on change success. For this reason, this paper has assessed an instrument of research which measures the change success as perceived from hotel employees. The instrument of research derives from the work of ( Zand & Sorenson, 1975). The pilot test took place in a sample of 372 hotel employees from 4-to 5-star hotels in Greece. The result indicated that the employees’ perception is the following: the hotel’s management is not ready to implement with success a change program. The research, also, indicated that the dimension “Success of change: Favorable forces for unfreezing” was not acceptable from the exploratory factor analysis, and it requires amendments for future researches.

Keywords: Change success; Hotels; Greece; Change management; Pilot test; L1; M1; M16 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-29426-6_2

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DOI: 10.1007/978-3-031-29426-6_2

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