The Role of Information Systems in the Decision-making Processes of the Enterprises in Kosovo

Fatmir Desku ()
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Fatmir Desku: South East European University

A chapter in Economic Recovery, Consolidation, and Sustainable Growth, 2023, pp 801-814 from Springer

Abstract: Abstract This study aims to investigate the significance of utilizing information systems in various organizational contexts. In alignment with global research trends, the primary objectives of this study are to assess the impact of information systems usage on the speed of problem identification, the expediency of decision-making, and the overall quality of decisions made. A total of 150 respondents participated in this research, representing a diverse array of enterprises. Participants completed a self-reporting questionnaire designed to measure the importance of information systems in the decision-making process. Additionally, the study seeks to explore potential differences in the perceptions of managers across various hierarchical levels concerning the role of information systems in the decision-making process. The results of this study indicate that there are significant differences in managers’ perceptions of the importance of information systems in problem identification speed, speed of decision-making, and the quality of decisions made based on their managerial level. Specifically, operational managers tend to identify problems at a slower rate compared to tactical and executive managers. Tactical and executive managers tend to have better speed in decision-making than operational managers. Furthermore, the quality of decisions made was found to be higher among tactical and strategic managers than operational managers.

Keywords: Information systems; Decision-making; Management; Enterprises (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-42511-0_53

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DOI: 10.1007/978-3-031-42511-0_53

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