Using Enterprise Social Media Networks to Foster Team-Level Collaboration in a Project Organization

Thomas Ruf
Additional contact information
Thomas Ruf: Mendel University in Brno

Chapter Chapter 33 in Applied Economic Research and Trends, 2024, pp 559-574 from Springer

Abstract: Abstract This study investigates how to enhance collaboration within a project organization through the implementation of an enterprise social network (ESN). The theoretical framework employed is the adaptive structuration theory (AST), which incorporates the concept of stable appropriation. The study utilizes a structural equation model to examine the impact of ESN on project success and customer satisfaction. By promoting collaboration through the use of ESN, organizations can benefit from improved communication, knowledge sharing, and coordination among team members. The AST framework provides a theoretical lens to understand the social dynamics and interactions within a project-based setting. Furthermore, the study explores the concept of stable appropriation, which refers to the consistent and effective utilization of ESN tools and features. The structural equation model is employed to analyze the influence of stable appropriation on project success and customer satisfaction. The findings suggest that fostering collaboration through ESN and promoting stable appropriation positively affects project success and customer satisfaction. Effective utilization of ESN tools facilitates efficient project management, enhances team productivity, and contributes to higher levels of customer satisfaction. These findings provide valuable insights for organizations seeking to improve collaboration within a project-based context. By implementing an ESN and promoting stable appropriation, companies can leverage the benefits of enhanced collaboration, ultimately leading to improved project outcomes and increased customer satisfaction.

Keywords: Big data analytics; Management reporting; Explorative data modelling (search for similar items in EconPapers)
Date: 2024
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-49105-4_33

Ordering information: This item can be ordered from
http://www.springer.com/9783031491054

DOI: 10.1007/978-3-031-49105-4_33

Access Statistics for this chapter

More chapters in Springer Proceedings in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().