Industrial Metaverse? Human-Centred Design for Collaborative Remote Maintenance and Training Using XR-Technologies

Leif Oppermann (), Yücel Uzun, Florian Buchholz, Urs Riedlinger, Simon Fuchs (), Holger Stenzel, Lukas Odenthal (), Andrea Altepost () and Michael Bau
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Leif Oppermann: Fraunhofer FIT
Yücel Uzun: Fraunhofer FIT
Florian Buchholz: Fraunhofer FIT
Urs Riedlinger: Fraunhofer FIT
Simon Fuchs: Kuraray Europe GmbH
Holger Stenzel: Kuraray Europe GmbH
Lukas Odenthal: ZWi Technologies GmbH
Andrea Altepost: Institut Leistung Arbeit Gesundheit
Michael Bau: Institut Leistung Arbeit Gesundheit

A chapter in XR and Metaverse, 2024, pp 195-209 from Springer

Abstract: Abstract This paper outlines an ongoing three-year project aimed at enhancing remote maintenance with XR-technologies in the industrial sector, progressing from single-user to multi-user collaboration within the emerging industrial metaverse. With multiple iteration-cycles, this study addresses different sociological and technical challenges. The first year focuses on a single-user HoloLens2 solution, resulting in a local training application for cleaning an industrial machine. In year two, multi-user collaboration was introduced in a shared virtual space around a remote-rendered digital twin of a so called “granulator”, employing avatars, video streams and audio communication. User tests demonstrated effective remote collaboration, emphasizing trust. With this demonstrator, the capabilities of our 5G campus network were also evaluated. Overall, this study highlights the evolving role of Human-Computer Interaction in facilitating human-to-human communication through technology within possible industrial metaverse settings.

Keywords: Remote maintenance; Training; Participation; XR; 5G; Industrial metaverse (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-50559-1_15

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DOI: 10.1007/978-3-031-50559-1_15

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