Activation of Motivational Factors from the Implementation of Total Quality Management in Hotel Businesses

Aristeidis V. Katsaitis (), Fragkiskos G. Bersimis () and Paris Tsartas ()
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Aristeidis V. Katsaitis: Harokopio University
Fragkiskos G. Bersimis: University of Piraeus
Paris Tsartas: Harokopio University

A chapter in Recent Advancements in Tourism Business, Technology and Social Sciences, 2024, pp 505-520 from Springer

Abstract: Abstract The purpose of this research was to investigate the activation of human resource motivation factors with the satisfaction of high-value needs and the satisfaction of their expectations, in a sample of hotel businesses in the categories 4* and 5* of the Prefecture of Attica. A survey was conducted using an electronic questionnaire that included appropriate questions addressed to the Human Resources Managers of the 4* and 5* hotel units. The results indicate that hotel companies consider the effort of human resources important in a special human-centered environment, such as hotel companies, whose managements try to satisfy the important needs of their human resources in order to deliver higher performance through motivational factors. The satisfaction of the needs of the human resources is to a sufficient or very satisfactory degree of coverage in the human resources, whether these needs concern the working environment, or concern the mental-emotional environment of the employee. Also, the human resources of hotel businesses have expectations, which the management knows and satisfies at a fairly high level, but the management’s expectations for satisfactory results from the employees are also at a high level. Human resources are considered the main shapers of hotel products and services, since their work affects the quality of what they produce to satisfy the needs of the hotel customer.

Keywords: Hotels; Total quality management; Needs; Incentives; Human resources; Z300; tourism; economics:; general (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-54342-5_31

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DOI: 10.1007/978-3-031-54342-5_31

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