Differences in Perceptions of Barriers to Digital Transformation Across Industries

Sven Packmohr (), Henning Brink () and Fynn-Hendrik Paul ()
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Sven Packmohr: Malmö University, DVMT & Data Society
Henning Brink: Osnabrück University, BOW
Fynn-Hendrik Paul: Osnabrück University, BOW

A chapter in Human-Centred Technology Management for a Sustainable Future, 2025, pp 119-129 from Springer

Abstract: Abstract Transformations include major changes in processes and structure. Nowadays, companies are undergoing a digital transformation (DT). Meeting DT's changes is difficult. Companies struggle to realise DT's potential. We study industry-level barriers to find variances and patterns. Our study generates frequencies of seven barrier dimensions with 29 features from 46 semi-structured interviews and 1‚436 statements from 525 survey participants across 15 sectors mainly from the DACH region and Türkiye. Missing mistake culture, bureaucracy, and isolated systems vary widely among businesses. Missing organizational knowledge seems consistent across industries. Our research improves the understanding of DT barriers. Identifying industry distinctions helps establish common ground and increase generalization.

Keywords: Digital transformation; Barriers; Industry analysis (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-72494-7_13

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DOI: 10.1007/978-3-031-72494-7_13

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