The Challenges of Digitalization in the EU

Sónia Avelar (), Carlos Farinha, Josélia Fonseca and Teresa Borges-Tiago
Additional contact information
Sónia Avelar: University of the Azores
Carlos Farinha: University of the Azores
Josélia Fonseca: University of the Azores
Teresa Borges-Tiago: University of the Azores

A chapter in Strategic Innovative Marketing and Tourism, 2025, pp 647-655 from Springer

Abstract: Abstract Digitalization impacts the economy and individuals by enhancing growth, jobs, efficiency, innovation, sustainability, inclusivity, education, safety, and resilience. However, significant challenges in service innovation and digital literacy require policy adjustments and informed managerial decisions. This study analyzes these challenges using data from the European Commission's Special Eurobarometer 551 on the Digital Decade, focusing on the EU27. Key findings indicate substantial disparities in digitalization, anchored in digital literacy and internet access, crucial for effective digital service use. Lower digital literacy rates in Portugal and Romania hinder full-service adoption. Affordability and availability of high-speed internet are critical barriers. The demand for human support and tailored services highlights the necessity for personalized assistance and training. Addressing these challenges requires improving digital literacy, ensuring affordable internet, and providing support systems to bridge the digital divide, fostering inclusive and equitable access to digital services across Europe.

Keywords: Digital transformation; Digital literacy; Digital skills (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-81962-9_70

Ordering information: This item can be ordered from
http://www.springer.com/9783031819629

DOI: 10.1007/978-3-031-81962-9_70

Access Statistics for this chapter

More chapters in Springer Proceedings in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().