The Effect of Supply Chain Agility and Supply Chain Resilience on Firm Performance: A Study of the Marmara Organized Industrial Zones

Esra Nur Gokhan () and Tulin Ural ()
Additional contact information
Esra Nur Gokhan: Beykoz University
Tulin Ural: Yeditepe University

A chapter in Emerging Dynamics in Business and Economics, 2025, pp 155-183 from Springer

Abstract: Abstract Purpose—The study aims to investigate the effects of supply chain agility, supply chain resilience, and perceived customer satisfaction on firm performance. Additionally, it seeks to explain the moderating effect of digital transformation between supply chain agility and perceived customer satisfaction. Design/methodology/approach—The study utilized a survey to collect data from 228 manufacturing companies in the Marmara Organized Industrial Zones, Turkiye. The data were analyzed using the SmartPLS4 software program for structural equation modeling (SEM). Findings—The findings revealed that both customer satisfaction and supply chain resilience influence firm performance. The impact of supply chain agility on firm performance is mediated by supply chain resilience. Digital transformation does not play a significant moderating effect in the relationship between supply chain agility and perceived customer satisfaction as expected. Originality/value—Study’s findings seek to illuminate the critical contribution of supply chain agility and resilience to enhancing firm performance, underscoring the significant intermediary role played by customer satisfaction. It highlights the critical need for forthcoming research to expand its investigative reach, integrate a broader array of data sources, and delve into the complex effects of digital transformation on supply chain management and illuminates all these relationships and offers valuable theoretical and practical insights by testing the new model.

Keywords: Supply chain agility; Supply chain resilience; Customer satisfaction; Digital transformation; Firm performance (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-031-91686-1_10

Ordering information: This item can be ordered from
http://www.springer.com/9783031916861

DOI: 10.1007/978-3-031-91686-1_10

Access Statistics for this chapter

More chapters in Springer Proceedings in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().