Enhancing Shared E-Scooter Adoption and Operational Efficiency for Urban Micro-Mobility: A Strategic Analysis of Key Determinants

Sirirat Sae Lim () and Yi Chin Hsieh
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Sirirat Sae Lim: National Yang Ming Chiao Tung University, Institute of Management of Technology
Yi Chin Hsieh: National Yang Ming Chiao Tung University, Institute of Management of Technology

A chapter in Technology Management for Intelligent, Open and Responsible Organizations and Ecosystems, 2026, pp 407-409 from Springer

Abstract: Abstract Shared e-scooter services offer promising solutions to urban mobility challenges yet remain constrained by user acceptance concerns. Drawing on 529 user survey responses, this study employs Satisfaction-Requirement Analysis (SRA) and the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method to pinpoint critical factors driving adoption and operational efficiency. The findings underscore the pivotal roles of service infrastructure, vehicle maintenance, parking management, and pricing strategies. Our study reveals that improving application usability, enhancing vehicle durability, optimizing parking resources, and implementing transparent pricing can foster greater adoption. These insights offer actionable guidance for policymakers and urban planners seeking to develop sustainable, efficient shared e-scooter ecosystems.

Keywords: Micro-mobility; Shared e-scooter services; Urban transportation; SRA-DEMATEL; Smart mobility solutions (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-032-23282-3_49

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DOI: 10.1007/978-3-032-23282-3_49

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