Effective Organizational Communication: The Results of Empirical Studies in Poland

Magdalena Zalewska-Turzyńska ()
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Magdalena Zalewska-Turzyńska: University of Lodz

A chapter in Efficiency in Business and Economics, 2018, pp 257-272 from Springer

Abstract: Abstract Internal communication is important because it is a tool to manage people. Effective communication and teamwork is essential for the delivery of high quality products or services. Here, effective communication should bring about an effect in efficient work, economical products and frugal organization management. Therefore, there is an assumption that if the communication pattern is adjusted to organization type, internal communication is effective. Two hypothesis were settled in this paper. H1: There is consistency between the communication pattern of superiors (managers) and the communication pattern of subordinates (employees). H2: There is consistency of the communication pattern to organization type for superiors (managers) and subordinates (employees). The conducted research shows partial, a rather low agreement between directors’ (managers’) and employees’ communication, as well as low consistency of organization types and communication patterns. The research leads to a rejection of both hypothesis. Further research is recommended to establish the level of organizational effectiveness of consistent and inconsistent companies (both human and organizational ones).

Keywords: Communication; Communication behavior patterns; Managers; Employees; Consistency; Organization (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-319-68285-3_19

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DOI: 10.1007/978-3-319-68285-3_19

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