Web-Based IT Firm Evaluation: Which One Is the Right Solution?

Cigdem Tarhan (), Can Aydin and Mert Bozdag
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Cigdem Tarhan: Dokuz Eylul University
Can Aydin: Dokuz Eylul University
Mert Bozdag: Dokuz Eylul University

A chapter in Economy, Finance and Business in Southeastern and Central Europe, 2018, pp 877-887 from Springer

Abstract: Abstract In recent years, organizations’ information technology (IT) spending increases 20% compared to the previous years. Besides that IT budgets are indeed continuing to make a nice recovery. Organizations need better strategy for making IT expenditures more effectively. However, the managers of the companies that use information technology effectively are not always having enough information about obtaining IT services. In this context, the aim of this study is to provide a web-based solution for organizations using multi-criteria decision-making (MCDM) methods found in literature without the need for professional software support. In this scope dogrufirma.com web application was developed, and MCDM techniques have been presented to users. In the scope of this study, a web-based application using MCDM techniques has been developed for organizations searching for the optimal IT company. The application has been developed in regard to organizations to gain easy access, because neither public institutions nor small-scale firms have the sufficient funds or expert staff for a subject that requires expertise like MCDM techniques. The most important challenge of the study is using the MCDM techniques within a web-based application to produce more accurate results for the end user. To achieve this, the MCDM models’ cross tabulation, evaluation based on rank, and weighted criteria were used and the results were compared.

Keywords: Information and communication technologies; Multi-criteria decision-making; Web-based application; Management information systems (search for similar items in EconPapers)
Date: 2018
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DOI: 10.1007/978-3-319-70377-0_60

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