The Study of “Big Quality” Satisfaction Evaluation

Lizhong Tong and Taoyu Jia ()
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Lizhong Tong: Business School, Sichuan University
Taoyu Jia: Business School, Sichuan University

Chapter Chapter 13 in Recent Developments in Data Science and Business Analytics, 2018, pp 123-130 from Springer

Abstract: Abstract The concept of “high quality” became more and more concerned in the world, the study of the “big quality” satisfaction evaluation is necessary, which is a basic work of macro quality management. This paper drew on the widely accepted ACSI model, expanded its range of application, and successfully constructed a new “big quality” satisfaction evaluation model. Based on this model, a “big quality” satisfaction evaluation system has been established. And then this study used Analytic Hierarchy Process to give weight to each evaluation index, so that the system can be used in empirical study in the further.

Keywords: Quality; Satisfaction evaluation; Evaluation index system; AHP (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-319-72745-5_13

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DOI: 10.1007/978-3-319-72745-5_13

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