Romanian Hospitality Degree Graduates: Perceptions and Attitudes Among Industry Professionals

Joseph Takacs (), Sebastian A. Văduva () and Robert Miklo ()
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Joseph Takacs: University of Florida
Sebastian A. Văduva: Emanuel University of Oradea
Robert Miklo: The Academy of Economic Studies in Bucharest

Chapter Chapter 12 in Civil Society: The Engine for Economic and Social Well-Being, 2019, pp 157-165 from Springer

Abstract: Abstract The customer experience is the lifeline of all hospitality providers and therefore requires special attention to the exact talent domains that are necessary for competitive existence in the highly fragmented marketplace. Robust training and continuing education are necessary elements to maintain employee readiness and competitiveness in most industries and business sectors. Understanding the most critical needs for operational improvement, aligned with the components that determine good and bad service, is critical touch point for hospitality managers.

Keywords: Romanian hospitality; Hospitality training; Service sector; Customer service (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-3-319-89872-8_12

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DOI: 10.1007/978-3-319-89872-8_12

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