The Moderating Effect of Quality Management Systems in Firm Performance of Exporting Portuguese Firms: Understanding the Impact of Quality Management Adoption in Firm Performance in an Exporting Context

Vânia Bugalho (), Luís Machado and João Carvalho Santos
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Vânia Bugalho: Instituto Politécnico de Leiria
Luís Machado: Instituto Politécnico de Leiria
João Carvalho Santos: Instituto Politécnico de Leiria

A chapter in Rethinking Management and Economics in the New 20’s, 2023, pp 287-315 from Springer

Abstract: Abstract The impact of the implementation of ISO norms in the firms’ performance has been evaluated considering indicators which are nor easily quantified such as the organizational efficiency or indicators easily measurable such as the stock value or CEO compensation, but that are not directly linked to the implementation of ISO norms in a firm. This study uses customer orientation, product innovation and leadership as quantifiable items that play an important role in the overall firm’s performance. The study uses data from the Portuguese firms and will attest whether the implementation of ISO norms can be beneficial for the firms’ customer performance. The existing literature has presented different conclusions on the impact of the ISO norms in the firms’ performance also due to the type of adoption that the firms use when implementing the ISO norms.

Keywords: ISO norms; Customer performance; Quality management; Product innovation; Leadership (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-981-19-8485-3_12

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DOI: 10.1007/978-981-19-8485-3_12

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