The Nexus Between Perceived Organizational Support, Work Engagement, and Employee Well-being: A Pathway to Thriving Workplaces

Rosena Fatima De Oliveira, Humbelina Sequeira de Carvalho Borromeu Duarte, Ni Nyoman Adityarini Abiyoga Vena Swara, I. Made Risma M. Arsha and I. Nengah Suardhika
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Rosena Fatima De Oliveira: Nacional University, Faculty of Economics and Business
Humbelina Sequeira de Carvalho Borromeu Duarte: Nacional University, Faculty of Economics and Business
Ni Nyoman Adityarini Abiyoga Vena Swara: Universitas Hindu, Faculty of Economics and Business
I. Made Risma M. Arsha: Universitas Hindu, Faculty of Economics and Business
I. Nengah Suardhika: Universitas Mahasaraswati, Faculty of Economics and Business

A chapter in Entrepreneurship and Human-Centric Business Strategies for Social and Economic Resilience, 2026, pp 65-75 from Springer

Abstract: Abstract This study seeks to examine the interplay between perceived organizational support (POS), work engagement (WE), and employee well-being (EWB) within the hospitality industry. Grounded in Social Exchange Theory and the Job Demands–Resources (JD–R) model, the research investigates both the direct effect of POS on EWB and its indirect effect mediated through WE. The study was conducted with 125 hotel employees in Bali, and the data were analyzed using WarpPLS version 7.0 to examine the structural relationships among the variables. The results indicate that POS significantly enhances WE but does not exert a direct effect on EWB. In contrast, WE demonstrate a positive and significant influence on EWB. These findings suggest that WE functions as a critical pathway through which EWB can be enhanced. High POS fosters greater WE, which subsequently enhances EWB. This process acts as a psychological mechanism that transforms perceptions of organizational support into positive energy, dedication, and involvement, thereby improving employees’ physical and psychological conditions. This study offers novelty by integrating Social Exchange Theory and the JD-R model, revealing WE as a crucial mediator in the POS–EWB relationship within hospitality sector, a context rarely explored empirically.

Keywords: Perceived organizational support; Work engagement; Employee well-being; Hospitality industry (search for similar items in EconPapers)
Date: 2026
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-981-95-6415-6_5

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DOI: 10.1007/978-981-95-6415-6_5

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