Knowledge Sharing, Communication, and Trust: A Mediated Model of Virtual Team Performance in Indonesia

Rafi Darmawan (), Mohammad Ichsan () and Ami Fitri Utami ()
Additional contact information
Rafi Darmawan: BINUS Business School International Undergraduate Program, Bina Nusantara University, International Business Program
Mohammad Ichsan: BINUS Business School Undergraduate Program, Bina Nusantara University, Business Management Program
Ami Fitri Utami: BINUS Business School International Undergraduate Program, Bina Nusantara University, International Business Program

A chapter in Entrepreneurship and Human-Centric Business Strategies for Social and Economic Resilience, 2026, pp 1297-1313 from Springer

Abstract: Abstract This paper aims to examine the mediating role of trust in the relationship between communication, knowledge sharing, and virtual team performance in Indonesia. Using a quantitative approach with partial least squares structural equation modeling (PLS-SEM), it analyzes data collection on 390 respondents working in virtual setting across Indonesia. The research investigates how communication and knowledge sharing influence trust, and, subsequently, virtual team performance in a corporate setting. The findings suggest that although communication does not have a direct effect on virtual team performance, it significantly contributes to trust, which in turn has a positive influence on performance. Knowledge sharing showcases a strong direct impact on both trust and virtual team performance. The study’s findings are limited because of its cross-sectional design and the demographic concentration of respondents within Java Island, affecting generalizability. Future research can be further explored on role-specific dynamics and longitudinal effects in virtual team. This study contributes to growing literature on virtual teams by positioning trust as a mediating factor in team dynamics. It offers actionable insight for organizations to improve virtual team performance through investment in trust-building communication and knowledge-sharing practices.

Keywords: Virtual team performance; Trust; Communication; Knowledge sharing; PLS-SEM (search for similar items in EconPapers)
Date: 2026
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-981-95-6415-6_80

Ordering information: This item can be ordered from
http://www.springer.com/9789819564156

DOI: 10.1007/978-981-95-6415-6_80

Access Statistics for this chapter

More chapters in Springer Proceedings in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().