A New Customer Experience Model Based on The Made in Vietnam Finest Management Philosophy and TAM THE

Nguyen Dang Minh (), Pham Tien Dung and Nguyen Dang Toan
Additional contact information
Nguyen Dang Minh: GKM Finest Management Institute, Vietnam GKM, Co. Ltd
Pham Tien Dung: GKM Finest Management Institute, Vietnam GKM, Co. Ltd
Nguyen Dang Toan: GKM Finest Management Institute, Vietnam GKM, Co. Ltd

A chapter in New Challenges of the Global Economy for Business Management, 2025, pp 1387-1402 from Springer

Abstract: Abstract The purpose of this paper is to build a new customer experience model base on the foundation of The Made in Vietnam Finest Management Philosophy and Tam The. The Made in Vietnam Finest Management and Tam The have been applied successfully in over 1000 enterprises in Vietnam. The model identifies Tam the and The Made in Vietnam Finest Management philosophy and thinking connected with customer experience management methods and tools. Secondary data analysis, survey, in-depth interview, and case study have been used by the authors to implement this research. This research discusses important roles for Tam The and The Made in Vietnam Finest Management way and methodology for implementing the model in practical business activities. The research has explored innovative approaches in a new customer experience model built on the foundation of The Made in Vietnam Finest Management Philosophy. The model creates better customer experiences in both business-to-business and business-to-consumer markets and provides new idea for managers in designing and managing customer experiences in many business activities and social implications, this also sets out potential avenues for service innovation in these areas.

Keywords: The made in Vietnam Finest management philosophy; Customer experience; TAM THE (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-981-96-4116-1_89

Ordering information: This item can be ordered from
http://www.springer.com/9789819641161

DOI: 10.1007/978-981-96-4116-1_89

Access Statistics for this chapter

More chapters in Springer Proceedings in Business and Economics from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().