Southeast Asian Youth's Long-Term Desire to Use Mobile Payments

Yasri Yasri (), Astra Prima Budiarti, Rizki Sri Lasmini, Gerald Goh Guan Gan, Theeraphab Phetmalaikul, Lita Bacalla and Naila Beltran
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Yasri Yasri: Universitas Negeri Padang
Astra Prima Budiarti: Universitas Negeri Padang
Rizki Sri Lasmini: Universitas Negeri Padang
Gerald Goh Guan Gan: Multimedia University
Theeraphab Phetmalaikul: Srinakharinwirot University
Lita Bacalla: Cebu Normal University
Naila Beltran: Cebu Normal University

A chapter in Corporate Practices: Policies, Methodologies, and Insights in Organizational Management, 2024, pp 511-522 from Springer

Abstract: Abstract The study investigates the critical role of mobile payments in increasing continuance intention. The study aimed to analyze the impact of perceived trust and perceived satisfaction towards the use of mobile payment; analyze the impact of perceived trust, perceived satisfaction, and use of mobile payment on the intention to continue using the service; and analyze the function of the use of mobile payment as a mediator of the impact of perceived trust and perceived satisfaction on the intention to continue using the service. The survey research design was employed where all users of various mobile payment systems in ASEAN nations comprise the study's population. Ages 18 to 30 make up most of the middle-class population because the millennial and z generations are the most significant users of mobile transactions. The countries chosen were chosen at random. In order to choose them, a sample was made using the sampling regions of Indonesia, Malaysia, Thailand, and the Philippines. There are 368 respondents in the entire sample. A questionnaire was used to gather the information. PLS3.0 is a data analysis method. The findings indicate that perceived satisfaction and perceived trust have a positive and significant impact on using mobile payment, that the use of mobile payment has a positive and significant impact on continuance intention, and that the use of mobile payment mediates the impact of perceived satisfaction and perceived trust on continuance intention.

Keywords: Perceived trust; Perceived satisfaction; Use mobile payment; Continuance intention (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-981-97-0996-0_30

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DOI: 10.1007/978-981-97-0996-0_30

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