Incorporating Sustainable Performance into Performance Management System: A Case Study of a Self-Finance Higher Education Institution in Hanoi, Vietnam

Oanh Thi Kim Nguyen (), Nguyet Thi Minh Duong, Xuan Thi Nguyen and Thanh-Nhat Hoang
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Oanh Thi Kim Nguyen: Vietnam National University
Nguyet Thi Minh Duong: Vietnam National University
Xuan Thi Nguyen: Vietnam National University
Thanh-Nhat Hoang: Vietnam National University

A chapter in Proceedings of the 5th International Conference on Research in Management and Technovation, 2025, pp 213-225 from Springer

Abstract: Abstract This study investigates the performance management systems of a self-financed higher education institution in Hanoi, Vietnam by examining how non-financial measures drive financial measures, especially by integrating sustainable performance into the Balanced Scorecard (BSC) framework. Survey data collected from the institution’s current employees were analyzed using Smart-PLS software. The findings provide insights into a mechanism through which the learning and growth perspective and sustainability performance contribute to financial performance. Specifically, the study finds that the learning and growth perspective positively influences internal processes and customer performance, highlighting the importance of staff development and organizational capacity building. Secondly, sustainability performance positively impacts learner satisfaction, underscoring the value of incorporating sustainability principles within higher education institutions (HEIs). Subsequently, enhanced internal processes and learner satisfaction lead to improved financial performance. The research findings offer valuable insights into performance management system practices in the HEI context, particularly when an institution transitions to self-financing its operations.

Keywords: Balanced scorecard (BSC); Financial performance; Customer performance; Internal business process performance; Learning and growth performance; Sustainability performance (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-981-97-9992-3_14

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DOI: 10.1007/978-981-97-9992-3_14

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