Assessment of Knowledge Management in Small Businesses: The Examination of Support, Rewards, and Empowerment in Organisations

Amitabh Patnaik (), Avinash Pawar and Alekha Panda
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Amitabh Patnaik: University of Pune
Avinash Pawar: University of Pune
Alekha Panda: University of Pune

Chapter Chapter 26 in Digital Economy Post COVID-19 Era, 2023, pp 405-424 from Springer

Abstract: Abstract Knowledge management is the process by which an enterprise gathers, organises, shares, and analyses its knowledge in a way that is easily accessible to employees. The prime goal of knowledge management is improving organisational efficiency and saving knowledge in an easily accessible form. Knowledge management aims to put the right information at the right time. This paper analyses the context of knowledge management in small and medium enterprises in India. This research assesses the knowledge management practices in the context of support of top management, reward and recognition processes, and empowerment of employees in small organisations from the data collected from 189 owners and managers of micro and small businesses. The study’s outcome highlights the positive impact of top management support and reward and recognition on knowledge management which is moderated by employee empowerment in business. The study’s outcome is useful for organisations, leaders, and strategists to make effective decisions and design policies in small businesses.

Keywords: Knowledge management; Small and medium enterprises; Small business; Organisational policies; Management support; Reward and recognition; Employee empowerment (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prbchp:978-981-99-0197-5_26

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DOI: 10.1007/978-981-99-0197-5_26

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