Information and Communication Technologies in Tourism 2026

Edited by Peter O'Connor (), Mattia Rainoldi () and Julia Neidhardt ()

in Springer Proceedings in Business and Economics from Springer

Date: 2026
ISBN: 978-3-032-23925-9
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Chapters in this book:

Ch 1 Generative, Agentic, and Explainable AI: Evolution and Future in Tourism

Ainhoa Carballido-Risco

Ch 2 KPTopic: A Topic Generator Built on the Semantic Network of Key Parts of Speech

Peng A. Yang, Juho Pesonen, Heli Hallikainen and Andrei Kirilenko

Ch 3 Harnessing Generative AI for Comprehensive Analysis of Tourist Reviews

Julia Marti-Ochoa, Eva Martin-Fuentes and Juan Pedro Mellinas

Ch 4 Construction and Evaluation of Large Language Models for the Cultural Tourism Domain via LoRA-Efficient Fine-Tuning

Ming Ge, Caihong Li, Yi Yang, Zhiwen Chen, Xiangquan Gui and Fangfang Yu

Ch 5 From Analytic Assistant to Scientific Replicator: Testing the Process Fidelity of Generative AI in Qualitative Tourism Research

Rosanna Leung

Ch 6 Resisting Overdependency and Unlearning: Ethical Postulates for Responsible AI and Automation in Tourism

Stephan Bingemer

Ch 7 Blockchain in Swiss Tourism: An Investigation into the Acceptance of Blockchain-Based Offers

Anna-Katharina Kilp and Nicole Stuber-Berries

Ch 8 Blockchain-Based Crypto Assets Adoption in Tourism

Yassine Mountije and Youssef El Archi

Ch 9 Is It Real or AI? How Digital Natives Identify AI-Generated Images

Armin Brysch, Diana Chvirova, Robert Keller, Dominik Rebholz and Jana Rudman

Ch 10 Can AI See like a Tourist? An Exploration of Vision Language Models for Automated Photo Elicitation

Lyndon J. B. Nixon

Ch 11 Analysing Visual User-Generated Content for Destination Management

Matthew Sacco, Mark Dalli, Leander Grech, Chantelle Saliba, Martina Mangion and Dylan Seychell

Ch 12 Immersive Technologies in Tourism and Hospitality Education: A Systematic Review of Opportunities, Barriers, and the Amplification-Division Paradox

Rawabi Aldawsari, Dimitrios Buhalis and Gelareh Roushan

Ch 13 From Broadcast to Dialogue: A Design Framework for Conversational AI and Curatorial Insights in Cultural Heritage

Matthew Kenely, Matthew Mangion, Mark Bugeja, Jean Gové and Dylan Seychell

Ch 14 A Metaverse or a Real Experience: The Tale of Two Tours

Tharushi Wattewewa and Katerina Volchek

Ch 15 Digital Nomads Making Boundaries: A Practice-Based Exploration of Human-Technology Interactions

Mattia Rainoldi, Adele Ladkin and Dimitrios Buhalis

Ch 16 Teaching Smarter with AI: A Design-Based Workshop for Faculty Development in Hospitality Education

Georges E. L. Hajal and Yeb Seffinga

Ch 17 Reflection on Technology-Enabled Human Touch

Meng-Mei Chen, Alessandro Inversini, Amélie Keller and Geraldine Assen

Ch 18 Exploring Futures of Hospitality Technology

Septi Fahmi Choirisa, Iis Tussyadiah and Erin Chao Ling

Ch 19 When One Star Speaks Louder than Five: Decoding Managerial Responses Using Signaling Theory and the Heuristic–Systematic Model

Hsunchi Chu

Ch 20 The Role of Experience Design in Shaping Outdoor Delivery Robot User Acceptance

Macarena Jiménez Nogales, Aarni Tuomi and Elina Moreira Kares

Ch 21 Employees and Digital Twins in Hospitality: Adoption Drivers and Contextual Factors

Desiree Manzano-Farray, Carmen-Lidia Aguiar-Castillo, Maria Jerez-Jerez, Victor Guerra-Yanez and Rafael Perez-Jimenez

Ch 22 Acceptance or Objection of AI in the Spa Industry: The Moderating Factor of Employee Presence

Jennie Underwood, Demos Parapanos and Tim Heap

Ch 23 Customer Acceptance of Keenon T5 Mobile Robot for Dish Collection in Restaurants: A Field Study

Aarni Tuomi, Pasi Tuominen, Alexander Lennart Schmidt, Joel Pakalén and Mário Passos Ascenção

Ch 24 Understanding AI Adoption in Tourism: Extending UTAUT2 with Trust

Bendjedid Rachad Sanoussi, Omar Benjelloun Andaloussi and Mohamed Amine Marhraoui

Ch 25 Looking Back to Plan Forward: A Retrospective Longitudinal Analysis of Perceived Online Destination Image in Multi-Faceted Destinations

Nell Schmidt, Barbara Neuhofer and Roman Egger

Ch 26 How Culture and Language Shape Hospitality Perceptions: Online Hotel Review Evidence from Sister Cities Beppu in Japan and Rotorua in New Zealand

Yansong Shi, Feiyu Hu and Jing Sun

Ch 27 Exploring Tourist Emotions Through Online Reviews: The Case of Marrakech Attractions on TripAdvisor

Samia Idbenssi, Aymane Malih, Larbi Safaa and Dalia Perkumiene

Ch 28 The Impact of Influencer Types and Account Attributes on the Promotion of Dunhuang's Tourism Image on Xiaohongshu

Yue Yin, Xiaoyan Zhang, Yi Yang, Caihong Li, Zhiwen Chen and Xiangquan Gui

Ch 29 Can Travel Motivations be Identified from User-Generated Content?

Muqiu Du, Juho Pesonen and Raffaele Filieri

Ch 30 Modelling the e-WOM Affective Image of Coastal Tourism Destinations

Melise de Lima Pereira and Bruno Homann Zilli

Ch 31 How Relational Incentives Motivate Guests to Post on Social Media About Their Restaurant Experiences

Michael Beier and Katrin Schillo

Ch 32 Managing Digital Visibility in AI-Mediated Discovery: The Technical-Semantic Readiness Gap in Event Marketing

Heinonen Johanna, Murto Maria and Pesonen Juho

Ch 33 Progressive Disclosure of User Preferences in a Tourism Recommender System

Furkan Imamoglu and Wolfgang Wörndl

Ch 34 A LinkedIn Typology for Tourism & Hospitality Leaders

Irina Gewinner

Ch 35 Travelers and Generative AI: Understanding Personalization and Task-Technology Fit in Trip Planning

Rasoul Mahdavi, Katerina Berezina, Mahsa Talebi and Halyna Horpynich

Ch 36 Talking Sustainability: How the Conversational Layer Shapes Recommendation Outcomes in LLM Chatbots

Stefan Neubig, Anne Bumiller, Andreas Hein, Robert Keller and Helmut Krcmar

Ch 37 How AI Shapes the Cultural Tourism Visitor Experience: A Scoping Review With a Personalisation Lens

Arkadiusz T. Tomczyk, Christopher Ferraris and Dario Splendido

Ch 38 Platform Dependency, Multi-Homing, and Local DMO Amplification: Evidence from a German Hotel Ecosystem

Diana Chvirova, Robert Keller, Lotta Stöbe and Lorena Pagliuso

Ch 39 A Digital Distribution Assessment Framework for Small and Medium Sized Tourism Businesses

Peter O’Connor

Ch 40 Mapping the Role of Transformative Technologies in Smart Tourism Destinations: A Review of Case Studies

Oriol Gallardo, Benito Zaragozí, Aaron Gutiérrez and Salvador Anton Clavé

Ch 41 What Is a Tourism Destination Network? Comparing Hyperlink Network Analysis Approaches for Governance

Volha Herasimovich, Aurkene Alzua-Sorzabal, Basagaitz Guereño-Omil, Peng A. Yang and Juho Pesonen

Ch 42 Embrace, Embed, Exit: Why ICTs Thrive or Die in Small and Medium-Sized Tourism Enterprises (SMTEs)

Sadia Afrin Ananya, Peter O’Connor, Rob Hallak and Sameera Mubarak

Ch 43 Towards a Reconceptualization of the Smart Tourism Framework for Small Destinations: Findings from Five Small Mountain Destinations in Switzerland

Mauro Luis Gotsch and Michael Beier

Ch 44 From Vision to Metrics: Quantifying Outdoor-Friendliness in Smart Outdoor Cities

Anne Bumiller, Dominik Huber and Stefan Neubig

Ch 45 Smart Sustainability: A Waste Generation Measurement Perspective for Coastal Destinations

Jose F. Perles-Ribes, Josep A. Ivars-Baidal and Ana B. Ramón-Rodríguez

Ch 46 Telling Stories About a Rich Heritage Destination. Narratives and Navigations

Antonio Lenzo, Adine Gavazzi and Lorenzo Cantoni

Ch 47 Understanding Travelers’ Attitudes Toward Sustainability in City Trip Recommendations

Ashmi Banerjee and Wolfgang Wörndl

Ch 48 Bridging Practice and Promotion: Sustainability Communication in Cultural Tourism Through Digital Innovation

Despoina Tsavdaridou, Eirini Papadaki and Alexandros Apostolakis

Ch 49 Embedding Carbon Calculators in Tourism Governance and Management

A. Pousa-Unanue, A. Alzua-Sorzabal, V. Herasimovich and B. Guereño-Omil

Ch 50 From Prediction to Participation: A Framework for Harnessing Generative AI in Regenerative Tourism

Chuan Vo Truong An Doan

Ch 51 Sentiment Analysis Impact on Hotel Occupancy Prediction

Hang Nguyen Thanh and Christian Weismayer

Ch 52 Beyond Rates: Optimizing Hotel Profits with Machine Learning and Simulation

Carolina Costa and Nuno Antonio

Ch 53 Anticipating Booking Cancellations: Predicting Optimal Interaction Timing to Minimise Loss

Vasco Fontoura and Nuno Antonio

Ch 54 Analysis of the Impact of Public Holidays on Urban Tourism Passenger Flow Based on Causal Inference and Machine Learning

Kaihan Zhang, Fangfang Yu, Caihong Li, Zhiwen Chen, Yi Ding and Xiangquan Gui

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DOI: 10.1007/978-3-032-23925-9

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