 Cultural Intelligence of Offshore IT SuppliersNing Su ()
A chapter in Information Systems Outsourcing, 2020, pp 183-213 from Springer Abstract: Abstract Today’s IT service suppliers increasingly need to acquire “cultural intelligence”, or the ability to operate in a culturally-diverse environment. Based on an interview-based, qualitative case study of one of the largest IT service suppliers in China, this study explores how the offshore IT service supplier develops cultural intelligence through interaction with a portfolio of clients with diverse cultural backgrounds. Drawing on the dynamic constructivist view of culture, the study adapts the concept of cultural frame to define a set of shared interpretive schemes and practices that enable the supplier to make sense of and respond to clients from different cultures. During repeated client-supplier interaction, supplier employees’ cultural frames are continuously enacted, aligned and realigned, and eventually institutionalized into a set of cultural structures and artifacts. This emergence and embedding process is both facilitated by, and in turn enhances, the supplier’s firm-level cultural intelligence. Keywords: IT outsourcing; Cultural intelligence; Supplier’s perspective; Offshoring (search for similar items in EconPapers) There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it. Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-030-45819-5_8 Ordering information: This item can be ordered from DOI: 10.1007/978-3-030-45819-5_8 Access Statistics for this chapter More chapters in Progress in IS from Springer |
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