How to Design Effective AR Retail Apps

Liangchao Xue (), Christopher J. Parker and Cathryn A. Hart
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Liangchao Xue: Loughborough University
Christopher J. Parker: Loughborough University
Cathryn A. Hart: Loughborough University

A chapter in Augmented Reality and Virtual Reality, 2021, pp 3-16 from Springer

Abstract: Abstract Highly valued consumer experiences occur when emerging technology—such as Augmented Reality (AR)—is presented in an emotionally engaging format. Fashion retailers must understand how Augmented Reality can offer an exceptional retail experience to retain consumers in the store. By running two workshops and AR prototype experience tests, our results indicate that retailers can improve the customer experience by designing AR Apps to provide enjoyment features but focus more on helping shopping’s functional tasks. Participants have a positive attitude towards AR shopping adoption, which will improve consumer satisfaction and boost purchase intention. We recommend the most effective form of AR app for fashion retail.

Keywords: Augmented reality; User experience; Shopping experience; Retailing (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1007/978-3-030-68086-2_1

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