Evaluation of a Sustainable Crowd Logistics Concept for the Last Mile Based on Electric Cargo Bikes

Richard Schulte (), Mattes Leibenath, Lars Wöltjen, Uta Kühne and Benjamin Wagner vom Berg
Additional contact information
Richard Schulte: Hochschule Bremerhaven
Mattes Leibenath: Hochschule Bremerhaven
Lars Wöltjen: Hochschule Bremerhaven
Uta Kühne: Hochschule Bremerhaven
Benjamin Wagner vom Berg: Hochschule Bremerhaven

A chapter in Advances and New Trends in Environmental Informatics, 2022, pp 199-216 from Springer

Abstract: Abstract During to the recent growth of e-commerce and as the number of shipments is rising last mile services are facing many challenges and hurdles especially in relation to sustainable action. Within the project NaCl measures were tested to address and to positively impact the three dimensions of sustainability on the last mile. Based on the usage of electric cargo bikes and a crowd logistics approach shipments of a regional logistics service provider and beyond of regional stationary retailers were realized during a three-month pilot phase. The project's activities and objects were evaluated regarding positive effects on social and ecological sustainability while including the economic aspects of the transportation system. The aim of the evaluation was to be able to make a fundamental statement regarding the usability of the crowd logistics approach and the sustainable Customer Relationship Management approach and, if necessary, to identify optimization potential and concrete suggestions for improvement. Another objective of the evaluation was to determine the needs of different participants such as retailers and shippers as well as of receivers and deliverers while considering sustainable goals. Various data collection and analysis methods were adopted to evaluate the project objectives in quantitative and qualitative ways. The evaluation audited the approach’s ability to have positive impacts on different dimensions of sustainability and showed further possibilities for improvement.

Keywords: Sustainability; Electromobility; Last mile; Crowd logistics; SusCRM; Cargo bikes (search for similar items in EconPapers)
Date: 2022
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-030-88063-7_13

Ordering information: This item can be ordered from
http://www.springer.com/9783030880637

DOI: 10.1007/978-3-030-88063-7_13

Access Statistics for this chapter

More chapters in Progress in IS from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().