Platform Design with Design Thinking and Scrum: An Experience Report from Deutsche Bundesbank

Michael Jakob () and Jennifer Hehn ()
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Michael Jakob: Deutsche Bundesbank
Jennifer Hehn: Bern University of Applied Sciences

A chapter in Design Thinking for Software Engineering, 2022, pp 155-166 from Springer

Abstract: Abstract In this experience report, we describe how we leveraged a combination of Design Thinking and Scrum to develop a new eBusiness-Platform at Deutsche Bundesbank. We summarize our research protocol and share key takeaways both regarding our specific project context and considering similar undertakings in a public sector organization embedded in a complex and highly regulated environment. We outline critical success factors and show how to introduce Design Thinking by engaging the end user in the design and co-creation of a new platform. Additionally, we point out how the interaction between Design Thinking, Scrum, and other methods led to different stages of prototypes to realize the vision of a user-centric, state-of-the-art eBusiness-Platform delivering reliable, secure, and transparent services to external customers and internal business experts alike.

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-030-90594-1_10

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DOI: 10.1007/978-3-030-90594-1_10

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