The Change from Small and Medium-Sized Energy Com-Panies to an Energy Service Provider of Smart Value-Added Services

Andreas Ensinger (), Daria Kern, Anna Nagl, Karlheinz Bozem, Hans-Peter Weber, Anja Hoh, David K. Harrison and Bruce M. Wood
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Andreas Ensinger: Aalen University
Daria Kern: Aalen University
Anna Nagl: Aalen University
Karlheinz Bozem: Bozem Consulting Associates Munich
Hans-Peter Weber: OstalbBürgerEnergie eG
Anja Hoh: Rottenburg University
David K. Harrison: Glasgow Caledonian University
Bruce M. Wood: Glasgow Caledonian University

A chapter in Smart Services Summit, 2022, pp 45-53 from Springer

Abstract: Abstract During the Covid 19 pandemic, it became apparent how little digital developments such as digital customer communication or the trend towards working from home are used in the energy industry. Particularly small and medium-sized energy companies did not have the digital options to implement digital trends at the beginning of the COVID 19 pandemic. For them, this externally imposed change resulted in an acceleration of digitization. Due to this development, there is now an increasing possibility of introducing innovative business models intended to offer customers added value. For this purpose, in addition to an extensive literature search, a hypothesis-based survey of all small and medium-sized energy companies (full survey) in Germany was carried out in 2021. The aim of this empirical survey was to show the current situation and options for action of the energy companies for the introduction of innovative business models and thus to clarify the question: What necessary prerequisites still have to be created in order to introduce innovative business models?

Keywords: Small and medium-sized energy companies; Survey; Innovative business models; Digitization (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/978-3-030-97042-0_5

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