A Loan Application Management System for Efficient Loan Processing: A Case of Muhimbili SACCOS LTD

Luciana Nyaoke Murimi, Marius Siebert, Godwin Salira, Elizabeth Mkoba and Mussa Ally
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Luciana Nyaoke Murimi: The Nelson Mandela African Institution of Science and Technology
Marius Siebert: German Sparkassenstiftung Eastern Africa
Godwin Salira: German Sparkassenstiftung Eastern Africa
Elizabeth Mkoba: The Nelson Mandela African Institution of Science and Technology
Mussa Ally: The Nelson Mandela African Institution of Science and Technology

A chapter in Smart and Secure Embedded and Mobile Systems, 2024, pp 129-141 from Springer

Abstract: Abstract Major parts of the population in emerging markets are still unbanked. The 2021 Global Findex Database shows that only 52% of Tanzanian adults own a formal financial account. Unbanked individuals cannot access capital to grow their businesses. In Tanzania, Savings and Credit Cooperative Organization Societies (SACCOS) have traditionally provided services and products such as loans and savings tailored to fit the needs of the financially excluded. By doing so, tremendous success has been achieved in attaining financial inclusion. However, inefficient manual business processes still pose a great challenge, hindering SACCOS performance and sustainability. Whereas digital solutions such as web and mobile applications have been widely adopted to improve business processes in various sectors, this adoption has been quite slow in the SACCOS sector. Lack of affordable entry-level solutions has resulted in most SACCOS relying on manual paper-based processes. There is therefore need, for the design and implementation of affordable, entry-level digital solutions. This study presents the implementation of a loan application management system: a case of Muhimbili SACCOS LTD. Qualitative methods of data collection were used in identifying system requirements. An Android tablet-based loan application management system was implemented, allowing loan officers to capture rich information required to determine members’ loan eligibility. Through the application, loan officers can retrieve stored loan applications and generate the required templates needed for further processing. For integration with the Core Banking System (CBS), a schema is generated that can be uploaded to the CBS for further loan processing. Thus, achieving an efficient loan application process.

Keywords: Mobile; Loan application management system; SACCOS (search for similar items in EconPapers)
Date: 2024
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DOI: 10.1007/978-3-031-56603-5_12

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