Objective and Subjective Switching Costs on Individual, Team, and Organizational Levels

Arnulf Schueffler () and Annette Kluge ()
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Arnulf Schueffler: Ruhr University Bochum, Chair of Industrial, Organizational and Business Psychology
Annette Kluge: Ruhr University Bochum, Chair of Industrial, Organizational and Business Psychology

A chapter in Intentional Forgetting with Intelligent Systems, 2026, pp 43-61 from Springer

Abstract: Abstract Organizational change requires individuals, teams, and organizations to adapt to new routines. This means that old routines must be forgotten, and new routines must be established. As long as both routines are retrievable, switching costs occur, both objective and subjective. Methods of intentional forgetting can hinder the retrieval of old routines. Measures of switching costs can denote their success and necessity. Objective switching costs manifest as observable performance declines, such as increased errors and longer working times. Subjective switching costs reflect the cognitive and emotional effort needed to manage adaptation, including uncertainty and conflict. This chapter explores the nature of switching costs at different levels, highlighting their impact on efficiency and psychological well-being. A newly developed Subjective Switching Cost Scale is introduced and validated through experimental studies that assess adaptation in a controlled production environment. The results indicate that subjective switching costs correlate with objective measures, particularly in tasks that remain unchanged, suggesting that awareness of change influences performance outcomes. At the team and organizational levels, switching costs depend on shared cognitive processes and error management culture. Practical implications emphasize interventions such as structured reflection, leadership-driven awareness initiatives, and adaptive training methods to minimize switching costs and enhance readiness for change. Organizations can improve adaptation strategies, reduce frustration, and foster long-term success in dynamic environments by addressing both objective and subjective switching costs.

Keywords: Subjective switching costs; Objective switching costs; Organizational change; Adaptation; Cognitive effort; Errors; Team cognition; Subjective awareness; Clarity (search for similar items in EconPapers)
Date: 2026
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DOI: 10.1007/978-3-032-17621-9_3

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