Business Process Management in Small Business: A Case Study

Ian Dallas () and Moe Thandar Wynn ()
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Ian Dallas: Queensland University of Technology
Moe Thandar Wynn: Queensland University of Technology

A chapter in Information Systems for Small and Medium-sized Enterprises, 2014, pp 25-46 from Springer

Abstract: Abstract Small Businesses account for a significant portion of the Australian business sector. With Business Process Management (BPM) gaining prominence in recent decades as a means of improving business performance, it would seem to only be a matter of time before it gains momentum within the Small Business sector. One may even question why it has not already achieved more traction within the sector. This case study involves a BPM initiative to develop process infrastructure in an establishing Small Business. It explores whether mainstream BPM tools, techniques and technologies can be applied in a Small Business setting. The chapter provides a background to the case organisation, outlines the activities undertaken in the BPM initiative and distils key observations drawn from participation in the initiative and consultation with stakeholders. Based on the case study experiences, a number of implications are identified for further consideration by the BPM discipline as it continues to address the question of how it can become more widely adopted amongst Small Businesses.

Keywords: Business process management; Small business; Case study; Australia (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/978-3-642-38244-4_2

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