Smart Services Summit

Edited by Shaun West (), Jürg Meierhofer () and Christopher Ganz ()

in Progress in IS from Springer

Date: 2021
ISBN: 978-3-030-72090-2
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Chapters in this book:

Smart Service Development in Public-Private Settings—Assessment Methodology and Use-Cases in the Lake Constance Region

Martin Dobler, Hanno Kalkhofer and Jens Schumacher

Smart Dust for Smart(er) Industrial Product-Service-Systems: Three Strategies and Their Application

Manuel Holler, Benjamin Giffen, Linard Barth and Rainer Fuchs

Service Discovery in Complex Business Ecosystems

Linus Bächler, Shaun West and Jörg Schanze

Value Creation with Digital Twins—Framework Validation and Analysis of Further Development Priorities

Linard Barth, Matthias Ehrat, Manuel Holler and Rainer Fuchs

BIM-Enabled Issue and Progress Tracking Services Using Mixed Reality

Valentin Holzwarth, Sebastian Steiner, Johannes Schneider, Jan Brocke and Andreas Kunz

A Capability Model for Equipment-as-a-Service Adoption in Manufacturing Companies

Jonathan Rösler and Thomas Friedli

Procurement of Advanced Services Within the Domain of Servitization: Preliminary Results of a Systematic Literature Review

Oliver Stoll, Shaun West and Lars Hennecke

A Customer-Centric Search for Triggers as a Basis for Marketing Automation Service Design

Frank Hannich, Tania Kaya and Marcel Hüttermann

The Role of AI Platforms for the Servitization of Manufacturing Companies

Cosimo Barbieri, Mario Rapaccini, Federico Adrodegari, Nicola Saccani and Giulia Baccarin

A Cognitive Approach to Manage the Complexity of Digital Twin Systems

Jinzhi Lu, Xiaochen Zheng, Lukas Schweiger and Dimitris Kiritsis

Digital Twin Based Decision Support Services in Business Operations

Jürg Meierhofer, Lukas Schweiger and Lukas Schreuder

Business-Centred, Data-Centred, or User-Centred? A Perspective on the Role of Designerly Approaches to User Centricity in Big Data Innovation

Thomas Abrell

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DOI: 10.1007/978-3-030-72090-2

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