The Role of Temporality in Customer Experience

Sarah Evans-Howe ()
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Sarah Evans-Howe: University of Oxford

in Springer Books from Springer

Date: 2025
ISBN: 978-3-032-07465-2
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Chapters in this book:

Ch Chapter 1 A Brief Historyhistory of Knowledge of Temporality

Sarah Evans-Howe

Ch Chapter 10 Managing Temporality in Customer Experience

Sarah Evans-Howe

Ch Chapter 2 Understanding Customer Experience

Sarah Evans-Howe

Ch Chapter 3 The Model of Temporality in Consumption

Sarah Evans-Howe

Ch Chapter 4 Customer Perceptions of Temporality as a Valuable Resource

Sarah Evans-Howe

Ch Chapter 5 Customer Perceptions of Temporality as a Rate of Movement

Sarah Evans-Howe

Ch Chapter 6 Customer Perceptions of Time as a Moment of Now

Sarah Evans-Howe

Ch Chapter 7 Customer Perceptions of Time as a Memory or Vision

Sarah Evans-Howe

Ch Chapter 8 What Unhappy Customers Teach Us About the Role of Temporality in Customer Experience

Sarah Evans-Howe

Ch Chapter 9 CovidCovid-19: The Global Temporal Hiccup

Sarah Evans-Howe

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DOI: 10.1007/978-3-032-07465-2

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