Boundary Spanning Elements and the Marketing Function in Organizations

Edited by Sunil Sahadev (), Keyoor Purani () and Neeru Malhotra ()

in Springer Books from Springer

Date: 2015
Edition: 2015
ISBN: 978-3-319-13440-6
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Chapters in this book:

Managing Boundary Spanning Elements: An Introduction

Sunil Sahadev, Keyoor Purani and Neeru Malhotra

Customer Cyberbullying: The Experiences of India’s International-Facing Call Centre Agents

Premilla D’Cruz and Ernesto Noronha

A Study of Service Worker Burnout in Russia

Michel Rod, Nicholas J. Ashill and Tanya Gibbs

Drivers of Salesperson’s Customer Orientation: A Work Value Perspective

Ramendra Singh and Rakesh Singh

Exploring the Role of Salesperson Attributes and Service Behaviors in Adaptive Selling

See Mei (Mandy) Lo and Piyush Sharma

The Mediating Role of Role Stress in the Relationship Between Goal Orientation and Job Satisfaction Among Salespersons: An Empirical Study

Sunil Sahadev, Keyoor Purani and Satish K. Nair

Management Interventions and Prosocial Behaviours: Understanding the Mediating Mechanisms

Anna-Lena Ackfeldt and Neeru Malhotra

Customer Responses to Service Failure and Recovery Experiences

Jaywant Singh and Benedetta Crisafulli

Boundary Objects and End User Engagement: Illustrations from the Social Enterprise Domain

Unnikrishnan K. Nair and Ankita Tandon

Boundary Spanning Challenges in a Co-Creative Enterprise: Lesson from Social Problem-Solving Collaborations

Satish K. Nair

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprbok:978-3-319-13440-6

Ordering information: This item can be ordered from
http://www.springer.com/9783319134406

DOI: 10.1007/978-3-319-13440-6

Access Statistics for this book

More books in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().