Transforming Field and Service Operations

Edited by Gilbert Owusu (), Paul O’Brien (), John McCall () and Neil F. Doherty ()

in Springer Books from Springer

Date: 2013
Edition: 2013
ISBN: 978-3-642-44970-3
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Chapters in this book:

Ch Chapter 1 IT Exploitation Through Business Transformation: Experiences and Implications

Neil F. Doherty and Crispin R. Coombs

Ch Chapter 10 The Role of Service Quality in Transforming Operations

Gilbert Owusu, Paul O’Brien and Sid Shakya

Ch Chapter 11 Field Force Management at eircom

Feargal Timon and Attracta Brennan

Ch Chapter 12 Understanding Team Dynamics with Agent-Based Simulation

Thierry Mamer, John McCall, Siddhartha Shakya, Gilbert Owusu and Olivier Regnier-Coudert

Ch Chapter 13 Effective Engagement of Field Service Teams

Tanya Alcock and Jonathan Malpass

Ch Chapter 14 The Asset Replacement Problem State of the Art

Amir H. Ansaripoor, Fernando S. Oliveira and Anne Liret

Ch Chapter 15 Enabling Smart Logistics for Service Operations

Yingli Wang, Mohamed Naim and Leighton Evans

Ch Chapter 16 Measuring and Managing the Benefits from IT Projects: A Review and Research Agenda

Crispin R. Coombs, Neil F. Doherty and Irina Neaga

Ch Chapter 2 Transforming Field and Service Operations with Automation

Gilbert Owusu and Paul O’Brien

Ch Chapter 3 Designing Effective Operations: Balancing Multiple Business Objectives Using Simulation Models

Stephen A. Cassidy and David C. Wynn

Ch Chapter 4 System Dynamics Models of Field Force Operations

Kjeld Jensen, Michael Lyons and Nicola Buckhurst

Ch Chapter 5 Understanding the Risks of Forecasting

Jonathan Malpass

Ch Chapter 6 Modern Analytics in Field and Service Operations

Martin Spott, Detlef Nauck and Paul Taylor

Ch Chapter 7 Enhancing Field Service Operations via Fuzzy Automation of Tactical Supply Plan

Sid Shakya, Summer Kassem, Ahmed Mohamed, Hani Hagras and Gilbert Owusu

Ch Chapter 8 The Role of Search for Field Force Knowledge Management

Dyaa Albakour, Géry Ducatel and Udo Kruschwitz

Ch Chapter 9 Application of AI Methods to Practical GPON FTTH Network Design and Planning

Kin Fai (Danny) Poon, Anis Ouali, Andrej Chu and Riaz Ahmad

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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprbok:978-3-642-44970-3

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DOI: 10.1007/978-3-642-44970-3

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