Agile to Adaptive

Diane McGarry and Fred Heller
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Diane McGarry: Xerox
Fred Heller: Xerox.com

Chapter 9 in The Agile Enterprise, 2005, pp 195-217 from Springer

Keywords: Customer Satisfaction; Customer Loyalty; Individual Customer; Sales Team; Customer Organization (search for similar items in EconPapers)
Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-0-387-25078-6_10

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DOI: 10.1007/0-387-25078-6_10

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