Barriers to Process

Steven Romero

Chapter Chapter 11 in Eliminating “Us and Them”, 2011, pp 117-121 from Springer

Abstract: Abstract By now you may find yourself asking, well if process is so wonderful, why do so many people hold process in such disdain? There are three major factors, as follows: • The inability of many organizations to recognize the need for process • Lack of process and process management expertise in most enterprises • Predominantly function-centric organizational constructs

Keywords: Customer Satisfaction; Process Management; Good Process; Organization Chart; Market Share Gain (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1007/978-1-4302-3645-0_11

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