You Cannot Be Serious!

Andrew R. Thomas

Chapter Chapter 1 in Soft Landing, 2011, pp 3-15 from Springer

Abstract: Abstract It wouldn’t take much to categorize modern air travel as an experience somewhere between juvenile detention and dread. Recently, I caught a CNN headline story that hysterically reported that 2,600 pieces of luggage are lost each day by the airlines in America. Two thousand six hundred! In feet, that’s almost half a mile. In years, it takes us back to the construction of the Hanging Gardens of Babylon by King Nebuchadnezzar. 2,600 lost bags every day: that’s almost 1 million annually!

Keywords: Customer Relationship Management; Airline Industry; Aviation Security; Soft Landing; Juvenile Detention (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1007/978-1-4302-3678-8_1

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