Relieving the Pain

Christian Kraft

Chapter Chapter 9 in User Experience Innovation, 2012, pp 81-100 from Springer

Abstract: Abstract It is surprising how many device manufacturers and professional website companies have little or no idea of their products’ pain points for the users. Every day I stumble upon web pages that take tens of seconds or even minutes to simply load the Flash intro; and very often those web pages do not even have a skip-intro function available. In those cases, I do like 90 percent of other users: I leave the web page. According to Jakob Nielsen,1 a 10-second delay in web page loading may often make users leave the site.

Keywords: Remote Control; User Experience; Hotel Room; Contact List; Photo Album (search for similar items in EconPapers)
Date: 2012
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DOI: 10.1007/978-1-4302-4150-8_9

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