Getting Into It

Christian Schuh, Michael F. Strohmer, Stephen Easton, Armin Scharlach and Peter Scharbert

Chapter Chapter 21 in The CPO, 2012, pp 116-120 from Springer

Abstract: Abstract Ross invites me to the podium with a handshake, patting me on the back: “Tom, it’s all yours now.” He walks to the back, taking a seat somewhere in the crowd. Now I’m alone in front of the group, unsure whether I’m overwhelmed or insecure. But the adrenaline rushing in my veins takes control, and I look over at John who is now sitting in the front and nodding. I look at the audience, take a deep breath, and start:

Keywords: Deep Breath; Roller Coaster; Internal Customer; Flip Chart; Dear Colleague (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4302-4963-4_22

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DOI: 10.1007/978-1-4302-4963-4_22

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