Designing Services and Service Delivery

Beverly Rudkin Ingle

Chapter Chapter 6 in Design Thinking for Entrepreneurs and Small Businesses, 2013, pp 67-75 from Springer

Abstract: Abstract The playground of small businesses and entrepreneurs is not only product development but also services and their delivery. In fact, a service business is a common point of entry for entrepreneurship. On some level, almost everyone is qualified to start a service-based business, because everyone has some skill, knowledge, or experience for which others are willing to pay. Starting a service-based business is quite an egalitarian proposition; anyone with a decent work ethic and a desirable skill can sell a service; as opposed to product-based businesses, there is a reduced financial commitment because there is no physical inventory to purchase and maintain.

Keywords: Service Delivery; Service Business; Potential Customer; Customer Experience; Design Thinking (search for similar items in EconPapers)
Date: 2013
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4302-6182-7_6

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DOI: 10.1007/978-1-4302-6182-7_6

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