Case Study 1: Changi Airport

Laurent Chevreux, Wim Plaizier, Christian Schuh, Wayne Brown and Alenka Triplat

Chapter Chapter 37 in Corporate Plasticity, 2014, pp 137-139 from Springer

Abstract: Abstract Every business traveler has war stories to tell of horrible airports that are notorious for delays, long walks through maze-like corridors, and unfriendly staff. Yet one airport sticks out—Singapore’s Changi Airport. With more than 370 awards in the past 30 years, it is the world’s most awarded airport. Changi Airport even receives high marks when it cannot permit you to fly. When passengers were stranded in the airport in April 2010 due to the Iceland volcano flight disruption, passengers were well taken care of. Close coordination with airlines to source hotel accommodation, and the provision of blankets, food/drinks, and resting space at the airport when no more hotels were available were highly appreciated by many.

Keywords: Changi Airport; Business Travel; Close Coordination; Passengers; 370 Awards (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4302-6748-5_37

Ordering information: This item can be ordered from
http://www.springer.com/9781430267485

DOI: 10.1007/978-1-4302-6748-5_37

Access Statistics for this chapter

More chapters in Springer Books from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().