Management as a System: Executing Strategy Through the MSDR

Lawrence P. Carr () and Alfred J. Nanni ()
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Lawrence P. Carr: Babson College
Alfred J. Nanni: Babson College

Chapter Chapter 12 in Delivering Results, 2009, pp 173-194 from Springer

Keywords: Customer Service; Organizational Design; Balance Scorecard; Customer Experience; Strategy Execution (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4419-0621-2_12

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DOI: 10.1007/978-1-4419-0621-2_12

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