Quick Solutions for Services

Hermann Simon ()
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Hermann Simon: Simon-Kucher & Partners

Chapter Chapter 7 in Beat the Crisis: 33 Quick Solutions for Your Company, 2010, pp 107-117 from Springer

Abstract: Abstract Services are not only offered by “typical” service providers such as hotels, airlines or banks. Industrial companies also generate a considerable part of their revenues from services. Services such as maintenance, repair, refurbishing, and spare parts often account for 20% of the revenue of industrial firms and for an even higher percentage of their profits. Services, including spare parts, usually achieve higher margins than new products. The results of a study among mechanical engineering companies shown in Figure 7.1 reflect large differences in the profit margins.

Keywords: Spare Part; Service Innovation; Service Contract; Service Offer; Flat Rate (search for similar items in EconPapers)
Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:spr:sprchp:978-1-4419-0823-0_7

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DOI: 10.1007/978-1-4419-0823-0_7

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